Refund Policy

We offer a 30-day refund on license purchases. Polar processes the payment and the refund.

1. Window

You can request a refund within 30 days of the purchase date. After that window, the sale is final.

2. How to request it

Use the Polar customer portal with the email you used at checkout. Do not send refund requests to hello@servingfact.com; that inbox is for commercial proposals, licenses and integrations.

3. What happens to the license

When a refund is approved, the license key is revoked. A revoked key stops validating and the paid export stops working. The free preview remains available.

4. Exceptions

We may refuse a refund in cases of clear abuse, chargeback fraud, or use of the license after a refund request. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

5. Taxes and currency

Polar handles taxes, currency and the original payment method. The refund is issued through Polar and may take the time your bank or card issuer needs to post it.